Frequently Asked Questions
Minimum order value is £100 (Net). Minimum order quantities per item as published.
Loose carton carriage paid order is £400 (Net). Orders which total less will be subject to a carriage charge @ £10 for 1st 20Kg then 25p per Kg to 100kg. These tariffs do not apply to Highlands, Islands (for carriage of the Pallet Track standard tariff) or Export.
If an item is especially breakable i.e. glass, large or heavy, we prefer to palletise. See delivery for more information.
Pallet delivery carriage paid is £650 (Net). This does not apply to Highlands, Islands (see chart) or Export. Orders which total less than carriage paid will be charged a proportion of the carriage of the Pallet Track standard tariff. See delivery for more information.
We subsidise carriage charges and very rarely charge the full amount.
If your original order is over carriage paid, we will send it in as few deliveries as posible, but not charge carriage for further deliveries. If the order is less than carriage paid, we will send it in as few deliveries as possible and may charge carriage for each. The back order my be added to at any time, and if it reaches carriage paid, the carriage charge will be removed from subsequent deliveries.
We always book in pallet deliveries but will only book in carton deliveries if requested. Contact Us.
Cash'n'carry. You are always welcome to visit our showroom in Suffolk. You will benefit from a 5% discount if you can pay and take away your order. We are more flexible with minimum orders per item when you collect. Visit our popular special offers showroom where you can pick up a bargain. (5% disc does not apply).
For directions please see the map.
Please make an appointment before visiting, we'll put the kettle on.
Website. You can visit our website and just click on products or the or the login option on the menu, and navigate towards items of interest; you will need a username and password, this will give you access to the pictures, pricing will be available once your account has been set up. (for more information click here)
Please request an account to be set up on our New Account Application tab.
IMPORTANT NOTE: We retain copyright for all images featured on our website and expressly forbid the use of these images without prior permission.We respectfully request that our products are not advertised on eBay or any other auction website. Any breach of the aforementioned could result in the termination of your account.
We are always keen to develop new designs with our customers. It can be a lengthy procedure and order quantities are higher but it is worth the effort to obtain exclusive designs. Pricing on request.
Bulk Prices only apply if the TOTAL ORDER NET is greater than £500.
Larger contract and full container prices on request.
The first order should be pro-forma, credit and debit cards are preferred. We will only charge your card for precisely the goods that are sent, the day they are sent. We can also take cheques, BACS and cash.
For subsequent orders if you wish you can apply for a trade account, for this we need only:
Proprietors name and home address / LANDLINE telephone and VAT number or,
Partners names and home addresses / LANDLINE telephone and VAT number or,
Limited companies: we also need company registration number, company registered address.
We factor all trade account invoices with RBS Invoice Finance. Please fill in a Credit Account Application form.
Undelivered items will remain on your back order until available. You can add to a back order at any time. Back orders are usually cancelled in the New Year unless by prior arrangement.
Originals is a family business, we supply a comprehensive range of furniture and home accessories. We strive to continually introduce new lines to complement the collection - “Always practical never humdrum!”
The image on the website is of a sample of the product, small variations may occur across a batch or from batch to batch. The image should be used for indication purposes only and as an indication of quality and design.
This information serves as reference only, not Terms and Conditions
All prices are net of VAT.
Thank you for reading this information.